Here are a few key things to remember about our warranty:

- Your cooler must be registered within 45 days of purchase to qualify for warranty at any point
- Warranty only applies to the original owner
- Warranty is void if the cooler is used commercially, structurally altered, damaged as a result of abnormal use, or subjected to stress beyond the normal physical limits of the materials used in the body or components
- Normal wear and tear is not warrantied
- Warranty does not include any manufacturer responsibility for any incidental or consequential damages resulting from the use of the cooler

Sorry to hear you're having some trouble. Please click here to submit a warranty claim!

You can register your V2 cooler for warranty by clicking here! To find the serial number, just look under the front latch :)

We accept returns within 30 days of delivery on products that are damaged or faulty. If you would like to return your product, please contact us at [email protected].

Because we devloped and patented our own manufacturing process, we had to get creative to name/measure our coolers in a way that would be both accurate and easily understood. Our coolers have much thinner walls than those found in a rotomolded cooler (but don't worry, they're equally insulated!). Because of this, the exterior footprint may appear smaller to a comparable rotomodled cooler, but the interior capacity will hold nearly  the same number of cans.

Our coolers are coated in a custom polyurea spray formula, which we have named Rigorite. This spray was originally developed for many military applications such as coating the bottoms of Humvees to protect them from explosvies, as well as in water treatment pipes.

Dry ice can be used in our Rugged Road hard-sided coolers! We recommend placing a piece of cardboard below the dry ice, although this is not necessary.

Our coolers will hold stickers, but not as well as some of the others. Because our coating has a bit more texture to it, stickers don't always...well...stick.

1. START COLD TO STAY COLD
The colder your cooler starts, the longer it will retain ice and keep the contents cold. If possible, store your cooler in a cold place hours before you plan to use it. Also, consider pre-cooling the interior of your cooler by filling it with a bag of ice the night before you plan to use it.

2. AIR IS THE ENEMY
Large air pockets within your cooler will only accelerate the rate at which the ice will melt. Reduce air space by adding ice or using a towel to fill the space.

3. KEEP OPENINGS TO A MINIMUM
Every time you open your cooler, you let cold air out and warm air in, which will cause the ice to melt faster. Try to minimize how often you open the cooler.

4. AVOID DIRECT SUNLIGHT
Do your best to keep your cooler out of direct sunlight. If there is no shade available, consider covering the cooler with a blanket or towel.

5. DON’T DRAIN THE WATER
Once your ice begins to melt, the remaining water will be very cold and will help to keep the contents chilled. However, food such as meat can and will grow bacteria if it becomes wet. Be sure to keep food safety in mind when using your cooler.

6. USE COLD ICE
Not all ice is created equal. Cube and shaved ice melt quickly while block ice or dry ice will last longer. Also, buy ice that is obviously cold (hard and dry) as opposed to warm ice which will be wet and won’t last as long.